Organisational Development Essay Example | Topics and Well Written Essays - 2500 words

Organisational Development - Essay Example Obsolete technology is used. Time lag in maintaining trust and goodwill is present. Opportunities Favourable circumstances that can be a source of potential benefit for Jim’s Cleaning are as follows: After training programs, results will depict improvement in employee’s attitude and this will also result in possible new markets and strong brand loyalty by old customers. Emerging new technology from order taking to service delivery can enhance competitiveness. Expansion of business can be made in other cities as well as a result of increased customer’s awareness in cleaning services. Expansion can be made in service range as well to increase customer’s loyalty and broader range of customer needs. Threats The possible threats to Jim’s Cleaning are as follows: Low morale will result in employee turnover. Many competitors are entering the market. Development Plan In order to resolve the problem, the development process comprises of following steps: Prob lem Lack of service employee’s interpersonal attributes in Jim's Cleaning is negatively impacting customer satisfaction and their commitment to retain withntioon to Jim' 000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 this company. Decreasing morale of employees is directly affecting the level of satisfaction of customers and ultimately success chart of Jim’s Cleaning. Employees in Jim’s Cleaning are not getting successful in satisfying customer to the optimum level. Henceforth customers are not spreading the awareness of Jim’s Cleaning to their friends or family. This is damaging the image of the organisation in different ways. Needs are going unfilled, word of mouth and repeated customers are declining. Ultimately, bad customer... This essay stresses that the on-going training program will help to boost our employee satisfaction. Through this training program the employees will become more confident, can upgrade their skills, can pace with the changes occurring in the organisation, can work with full potential, and can deal with changing demands and needs. The training program will result in employees who are creative, motivated, satisfied with their careers and have high morals. Training course will allow them to achieve higher customer satisfaction and responsiveness in meeting the job roles. This paper makes a conclusion that organisation development is a necessary process of improving organisation effectiveness and for achieving the desired goals. If Jim’s Cleaning concentrates on creating value in employees only, then it will be able to make a positive connection between employee satisfaction and organisation profitability. The management should recognise that employee morale, performance and overall job satisfaction is a highly important component for increased profitability. If this change is implemented in the organisation, it will definitely produce positive results. Successful execution of the plan will allow Jim’s Cleaning to constantly perpetuate this synergistic relationship. By this relationship, Jim’s Cleaning will win customer loyalty that ultimately results in increased corporate profitability. Satisfied employees are a precondition for increasing productivity, responsiveness, quality, and customer service.